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Job Title: AsstMgr-Front Office I

**Job Number** 19168057 **Job Category** Rooms and Guest Services Operations **Location** Le Méridien Pyramids Hotel & Spa, El Remaya Square - Pyramids, Cairo, Egypt, Egypt VIEW ON MAP **Brand** Le Méridien **Schedule** Full-time **Relocation?** No **Position Type** Management **Start Your Journey With Us** At Le Méridien, we believe in helping guests unlock the unexpected and engaging experiences each destination has to offer.

- Our guests are curious and creative, cosmopolitan, culture seekers that appreciate sophisticated, timeless service.

- We provide original, chic and memorable service and experiences that inspire guests to unlock the destination.

- We’re looking for curious, creative and well-informed people to join our team.

- If you appreciate connecting with like-minded guests and have a deep desire to create unexpected experiences, we invite you to explore career opportunities with Le Méridien.

- **JOB SUMMARY** Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis.

- Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk.

- Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process.

- Ensures guest and employee satisfaction and maximizes the financial performance of the department.

- **CANDIDATE PROFILE** **Education and Experience** High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

- OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

- **CORE WORK ACTIVITIES** **Supporting Management of Front Desk Team** Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

- Encourages and builds mutual trust, respect, and cooperation among team members.

- Supervises and manages employees.

- Managing all day-to-day operations.

- Understanding employee positions well enough to perform duties in employees\' absence.

- Ensures employee recognition is taking place on all shifts.

- Establishes and maintains open, collaborative relationships with employees.

- **Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals** Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

- Develops specific goals and plans to prioritize, organize, and accomplish your work.

- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

- Strives to improve service performance.

- Collaborates with the Front Office Manager on ways to continually improve departmental service.

- Communicates a clear and consistent message regarding the Front Office goals to produce desired results.

- Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.

- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

- **Ensuring Exceptional Customer Service** Provides services that are above and beyond for customer satisfaction and retention.

- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

- Serves as a role model to demonstrate appropriate behaviors.

- Sets a positive example for guest relations.

- Displays outstanding hospitality skills.

- Empowers employees to provide excellent customer service.

- Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.

- Provides feedback to employees based on observation of service behaviors.

- Handles guest problems and complaints effectively.

- Interacts with guests to obtain feedback on product quality and service levels.

- **Managing Projects and Policies** Implements the customer recognition/service program, communicating and ensuring the process.

- Ensures compliance with all Front Office policies, standards and procedures.

- Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

- **Additional Responsibilities** Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.

- Analyzes information and evaluating results to choose the best solution and solve problems.

- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

- Functions in place of the Front Office Manager in his/her absence.

- Communicates critical information from pre- and post-convention meetings to the Front Office staff.

- Participates in department meetings.

- _Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

- Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local [removed]
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