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Job Title: At Your Service Agent

**Job Number** 19166817 **Job Category** Rooms and Guest Services Operations **Location** Cairo Marriott Hotel & Omar Khayyam Casino, Saraya El Gezira Street, Cairo, Egypt, Egypt VIEW ON MAP **Brand** Marriott Hotels Resorts /JW Marriott **Schedule** Full-time **Position Type** Non-Management/Hourly **Start Your Journey With Us** Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

- **Marriott Hotels** , Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly.

- As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details.

- With your skills and imagination, together we will innovate and reinvent the future of travel.

- **JW Marriott** is part of Marriott International\'s luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world.

- JW believes our associates come first.

- Because if you’re happy, our guests will be happy.

- It’s as simple as that.

- Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers.

- JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment.

- Treating guests exceptionally starts with the way we take care of our associates.

- That’s The JW Treatment™.

- **Job Summary** Operate telephone switchboard station in order to answer telephone calls.

- Process guest requests for wake up calls, screening calls, and other requests related to placing or receiving telephone calls.

- Advise guest of any messages ([removed], voicemail, mail, faxes) received for them, and send to room if required.

- Answer, record, and process all guest calls, requests, questions, or concerns.

- Receive, record, and relay messages accurately, completely, and legibly.

- Log all guest requests or issues into computer, contact appropriate individual or department ([removed], Bellperson, Housekeeping), and follow up with guest to ensure their request has been met to their satisfaction.

- Provide information to guests about room features, property amenities, and local areas of interest.

- Assist guests with accessing the internet.

- Report accidents, injuries, and unsafe work conditions to manager.

- Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets.

- Welcome and acknowledge all guests according to company standards, anticipate and address guests\' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.

- Speak with others using clear and professional language, and answer telephones using appropriate etiquette.

- Develop and maintain positive working relationships with others, and support team to reach common goals.

- Comply with quality assurance expectations and standards.

- Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift.

- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

- Perform other reasonable job duties as requested by Supervisors.

- _Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

- Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local [removed]
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