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Job Title: Business Operations Administrator

About Us: The British Council is the UK’s international organisation for cultural relations and educational opportunities.

- We create friendly knowledge and understanding between the people of the UK and other countries.

- We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections and engendering trust.

- We work with over 100 countries across the world in the fields of arts and culture, English language, education and civil society.

- Each year we reach over 20 million people face-to-face and more than 500 million people online, via broadcasts and publications.

- Founded in 1934, we are a UK charity governed by Royal Charter and a UK public body.

- Function Overview: British Council Egypt opened in 1938 and is the largest in the British Council’s MENA (Middle East and North Africa) region.

- It is high priority country for the organisation with an annual turnover of GPB 15m from teaching, examinations and grant/partnership funded projects and programmes.

- It receives over 1,700 customers a week on its premises in Agouza, Heliopolis, Citystars and Alexandria and contacts a further 50,000 through off-site venues.

- The majority of these customers are teaching centre students and examination candidates.

- British Council Egypt currently has a staff of over 300, almost half of which are teaching staff.

- British Council Egypt strategy aims to continue to grow its impact in Egypt through increased contact and strengthened relationships with its target customers, partners and stakeholders.

- Following a recent Change Project, the Resources Team needs to continue to refine and review its support practices and processes to ensure maximum efficiency and effectiveness.

- The Alexandria operation has a headcount of 39 posts including contracted teachers.

- This post line manages one Business Operations Assistant directly and two Business Operations and drivers.

- Ensure that H&S measures are followed by the drivers at all times.

- Handle customs clearance where applicable.

- Supervise mail and shipment services through courier service providers.

- Provide logistical support to the organisation and delivery of internal and external activities/events, to ensure they run smoothly and efficiently.

- Handle and follow up requests and formalities with local governmental entities.

- Manage office petty cash Managing self & others Manage recruitment and development of a small team of business operations staff.

- Review the performance of the business operations assistant on a quarterly basis Set tasks and coordinate others ([removed] internal colleagues or external contractors/suppliers) to complete time-limited, straightforward activities, within established procedures, to ensure efficient delivery of services.

- Monitor task completion to agreed quality and time standards Role Purpose: To support the strategic presence of the British Council in Alexandria and the Delta region by providing administrative support to Director Alexandria and the Egypt operational teams to achieve country and corporate objectives.

- To ensure premises and facilities meet British Council standards and that relevant policies/procedures are followed.

- To support business operations management in delivery of objectives, ensuring all risks, compliance and business continuity are identified and observed.

- Please refer to the Role Profile attached below for further details: Role Profile British Council Behaviors British Council Core Skills If you are interested in this vacancy, kindly submit your application by 30 November 2019.

- Please make sure to complete your application as we do not check personal resumes or profiles.

- Equality Statement: The British Council is the UK’s international organization for cultural relations and educational opportunities.

- We create friendly knowledge and understanding between the people of the UK and other countries.

- We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections and engendering trust.

- We work with over 100 countries across the world in the fields of arts and culture, English language, education and civil society.

- Each year we reach over 20 million people face-to-face and more than 500 million people online, via broadcasts and publications.

- Founded in 1934, we are a UK charity governed by Royal Charter and a UK public body.

- Child Protection: The British Council is a full member of Keeping Children Safe (KCS) and has achieved level 1 child safe certification.

- We believe that all children have the right to be protected from all forms of abuse as set out in article 19, UNCRC, 1989 and that every child matters - everywhere in the world.

- In line with the British Council's Child Protection policy, any appointment is contingent on thorough checks including criminal record checks, in line with legal requirements.

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