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Job Title: Customer Service Executive - Contact Center

Title: Customer Service Executive - Contact Center Role Purpose: Handles medium complexity customer contacts in a contact center environment, typically on multiple products and/or propositions and has the required certifications to engage with customers across multiple segments ([removed] Personal Banking, Advance, Premier etc.

- ) Roles & Responsibilities: • Provides high quality service to achieve maximum customer satisfaction by resolving the customer query at first contact where possible • Understands the customer and establishes needs to offer relevant products, services and solutions • Takes ownership and initiative to complete necessary research and customer follow up or direct the customer to the appropriate department for resolution • Responsible for achieving individual key performance indicators whilst maintaining appropriate operational risk control and compliance in all activities Qualifications •Must be proficient in English.

- Open to working flexible shifting schedules Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development Takes pride in delivering what is promised in line with the customer and service expectations Wants to do a good job, is concerned about getting it right for the customer and checks everything is in order Ability to work in a high-volume, fast paced environment is required Proficiency with personal computers and basic software packages and specialised applications Excellent communication skills Displays patience and empathy
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*Subject: Job Link (eg. https://wazayef.online/job/job_title_slug
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*Send us an email at recruitment@wazayef.online


*Subject: Job Link (eg. https://wazayef.online/job/job_title_slug
*Body: Write about yourself
*Attachment: Your CV + Portfolio(If it exists or the job needs)


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