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Job Title: Front Desk Agent

Posting Date Nov 25, 2019 Job Number 19166223 Job Category Rooms and Guest Services Operations Location Cairo Marriott Hotel & Omar Khayyam Casino, Saraya El Gezira Street, Cairo, Egypt, Egypt VIEW ON MAP Brand Marriott Hotels Resorts /JW Marriott Schedule Full-time Position Type Non-Management/Hourly Start Your Journey With Us Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

- Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly.

- As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details.

- With your skills and imagination, together we will innovate and reinvent the future of travel.

- JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world.

- JW believes our associates come first.

- Because if you’re happy, our guests will be happy.

- It’s as simple as that.

- Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers.

- JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment.

- Treating guests exceptionally starts with the way we take care of our associates.

- That’s The JW Treatment™.

- Job Summary Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.

- Process all payment types such as room charges, cash, checks, debit, or credit.

- Process all check-outs including resolving any late and disputed charges.

- Answer, record, and process all guest calls, messages, requests, questions, or concerns.

- Coordinate with Housekeeping to track readiness of rooms for check-in.

- Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.

- Supply guests with directions and information regarding property and local areas of interest.

- Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.

- Complete designated cashier and closing reports in the computer system.

- Cash guests' personal checks and traveler's checks.

- Count bank at the beginning and end of shift.

- Balance and drop receipts according to Accounting specifications.

- Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager.

- Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.

- Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.

- Speak with others using clear and professional language; answer telephones using appropriate etiquette.

- Develop and maintain positive working relationships with others.

- Comply with quality assurance expectations and standards.

- Stand, sit, or walk for an extended period of time.

- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

- Perform other reasonable job duties as requested by Supervisors.

- Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

- Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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