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Job Title: Head Teller

Job Description Job Responsibilities: Vault opening / closing, and ensuring that access to vault is register and duly signed by designated staff.

- Ensuring that the exchange rate board is updated first thing in the morning on a regular basis.

- Checking and balancing tellers cash GL, accounts/ sundry accounts/ AR accounts.

- Ensuring that all cash in excess of the approved branch overnight limits are properly reported / cash arrange for head office branch or central bank deposit.

- Ensure that area is adequately stocked with deposit slips, deposit envelopes etc… Prompt and efficient action on all queries pertaining to the area .

- Ensuring that suspense dropped entry’s are investigated and rectified immediately.

- Obtaining approvals from RM’s for overdraft / status, and ensuring that the same is supported by appropriate approvals either through MAIL message or a physical sign off by the respective RM.

- Overriding teller transactions after proper checks have been conducted.

- Ensuring that all teller transactions are checked and mistakes rectified if any.

- Closing teller cash at the end of day .

- Ensuring that cash area kept clean of any customer’s information before leaving the banks premises.

- Ensuring that all related customers’ transactions are scanned and filed in appropriate files Maintaining file and monitoring daily attendance / MIS / Branch closing cash position.

- Ensure that tellers are advised and updated on COB requirements and action plan.

- Ensure that tellers are updated on and process changes and policy modifications.

- Adequately plan teller’s annual vacation and day offs, ensuring that necessary replacements are arrange for if required.

- Ensure that all system related issued are promptly reported and rectified.

- Ensure that all procedures, controls and policies are strictly adhered to.

- Conducting quarterly self-assessments.

- Vault opening / closing, and ensuring that access to vault is register and duly signed by designated staff.

- Ensuring that the exchange rate board is updated first thing in the morning on a regular basis.

- Checking and balancing tellers cash GL, accounts/ sundry accounts/ AR accounts.

- Ensuring that all cash in excess of the approved branch overnight limits are properly reported / cash arrange for head office branch or central bank deposit.

- Ensure that area is adequately stocked with deposit slips, deposit envelopes etc… Prompt and efficient action on all queries pertaining to the area .

- Ensuring that suspense dropped entry’s are investigated and rectified immediately.

- Obtaining approvals from RM’s for overdraft / status, and ensuring that the same is supported by appropriate approvals either through MAIL message or a physical sign off by the respective RM.

- Overriding teller transactions after proper checks have been conducted.

- Ensuring that all teller transactions are checked and mistakes rectified if any.

- Closing teller cash at the end of day .

- Ensuring that cash area kept clean of any customer’s information before leaving the banks premises.

- Ensuring that all related customers’ transactions are scanned and filed in appropriate files Maintaining file and monitoring daily attendance / MIS / Branch closing cash position.

- Ensure that tellers are advised and updated on COB requirements and action plan.

- Ensure that tellers are updated on and process changes and policy modifications.

- Adequately plan teller’s annual vacation and day offs, ensuring that necessary replacements are arrange for if required.

- Ensure that all system related issued are promptly reported and rectified.

- Ensure that all procedures, controls and policies are strictly adhered to.

- Conducting quarterly self-assessments.

- Education: Bachelor’s/University degree or equivalent experience This job description provides a high-level review of the types of work performed.

- Other job-related duties may be assigned as required.

- Skills: Strong customer service orientation and quality assurance.

- Tactfully handling teller errors and communication the same to the cash officer.

- Conduction informal meeting, where in tellers are given a chance to voice their opinion and giving feedback on performance and explanations.

- Ongoing coaching & support through identifying weaknesses & improving strengths - Grade :All Job Level - All Job FunctionsAll Job Level - All Job Functions - EG - Time Type : - Citi is an equal opportunity and affirmative action employer.

- Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

- Citigroup Inc.

- and its subsidiaries (\"Citi”) invite all qualified interested applicants to apply for career opportunities.

- If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity CLICK HERE .

- To view the \"EEO is the Law\" poster CLICK HERE .

- To view the EEO is the Law Supplement CLICK HERE .

- To view the EEO Policy Statement CLICK HERE .

- To view the Pay Transparency Posting CLICK HERE .

- About Citi Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

- Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

- We have 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities.

- We are Citi, the global bank – an institution connecting millions of people across hundreds of countries and cities.

-
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