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Job Title: Help Desk Engineer (Entry)

Summary / Description We are currently seeking a motivated, career and customer oriented Help Desk Engineer to begin an exciting and challenging career with Unisys Federal Systems in Alexandria, VA.

- The organization is a very fast-paced, changing environment.

- Superior customer service skills are required.

- This position requires ability to work independently as well as within groups.

- Sensitivity to accuracy, timeliness, and professionalism in all areas of support activity is imperative.

- Escalation procedures (move to requirement) Answer incoming client and customer calls (Identifies, researches, resolves technical support issues) Acts as a primary interface to business users for all IT support issues Simple troubleshoot and escalation of software and hardware issues via phone (Perform troubleshooting to isolate and diagnose common incidents) Train end users in the use of equipment and software.

- Requirements Position Requirements: Ability to react to dynamic industry and rapid changes in information technology Ability to maintain customer focus in the midst of difficult circumstances (Provides a high level of professionalism and customer service in all dealings with customers) Ability to manage multiple priorities in a fast-paced environment Experience supporting large service desk environments Follows escalation procedures when Incidents require escalation to the next level of support Experience working with multi-tiered ticket handling/resolution systems Professional verbal and written communication skills required Ability to work well under pressure, meeting multiple deadlines Ability to work independently with minimum supervision Experience with Windows and non-Windows server configuration, administration, and monitoring Ability to acknowledge an application’s status changing from green to yellow or to red and readily respond appropriately.

- Education/Equivalent Training Required: Associates degree required or Equivalent experience in related field.

- Experience Requires at least 2+ year of experience in a helpdesk environment.

- Requires 2+ year supporting Active Directory based windows platforms.

- Strong communication skills.

- Use of Remedy desired.

- Work Schedule 1a-9a About Unisys Do you have what it takes to be mission critical? Your skills and experience could be mission critical for our Unisys team supporting the Federal Government in their mission to protect and defend our nation, and transform the way government agencies manage information and improve responsiveness to their customers.

- As a member of our diverse team, you’ll gain valuable career-enhancing experience as we support the design, development, testing, implementation, training, and maintenance of our federal government’s critical systems.

- Apply today to become mission critical and help our nation meet the growing need for IT security, improved infrastructure, big data, and advanced analytics.

- Unisys is a global information technology company that solves complex IT challenges at the intersection of modern and mission critical.

- We work with many of the world's largest companies and government organizations to secure and keep their mission-critical operations running at peak performance; streamline and transform their data centers; enhance support to their end users and constituents; and modernize their enterprise applications.

- We do this while protecting and building on their legacy IT investments.

- Our offerings include outsourcing and managed services, systems integration and consulting services, high-end server technology, cybersecurity and cloud management software, and maintenance and support services.

- Unisys has more than 23,000 employees serving clients around the world.

- Unisys offers a very competitive benefits package including health insurance coverage from first day of employment, a 401k with an immediately vested company match, vacation and educational benefits.

- To learn more about Unisys visit us at [removed] Unisys is an Equal Opportunity Employer – Minorities/Females/ Veterans/Individuals with Disabilities/ Sexual Orientation/Gender Identity #FED#
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