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Job Title: Learning And Development Manager

Learning & Development Manager – Manager Function: Operations Cairo, Egypt With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it.

- Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it.

- Come, transform with us.

- Inviting applications for the role of Learning & Development, Manager.

- In this role, you will be responsible to manage various aspects of the business training, for a global client, for its service delivery operations based out of Hyderabad.

- The service lines include Source to Pay, Operations Controllership & Analytics operations.

- In your role as a training function lead, you will be required to work proactivity with the business in addressing the learning needs.

- This would involve learning strategy & development, and commitment to deliver on the goals and agenda.

- Responsibilities Be a consulting partner to manage business risks – collaborate with business to identify opportunity areas and plug learning solutions to drive performance improvement To work with operations in developing the learning policy that covers the various pillars of business knowledge management – new hire license to operate, process knowledge tests, SOPs, process trainer certification & cross-training To effectively manage the training documents (SOPs, new hire training material, etc.

- ) – ensuring they have an owner identified, are reviewed & updated periodically & are accessible for all audit purposes Ensure clear learning paths are designed & are readily available for assignment to new hires basis their roles Drive monthly/quarterly process knowledge assessments for teams in operations and design remedial action plan basis TNI Conduct Train the Trainer for Process trainers/ SMEs / Quality Analyst for new processes, system enhancements, new applications Monitor employees’ performance to ensure greater efficiency and meeting contractual KPI’s, SLA’s Ensure training plans/learning paths are adhered for all new hires – tracking & reporting to stakeholders To plan & execute process changes/updates.

- [removed] new ERP roll-out To plan governance meeting (monthly) with the operations to review learning performance To drive developmental and domain trainings for stable processes Participate in ISAE 3402 learning audit engagements – environmental & client audits, responsible for the submission of artefacts & respond to clarifications (if any) What can we offer? Attractive salary Stable job offer - employment contract Work in multicultural environment Various trainings (initiating, soft skills) Possibility of development Benefits (transportation allowance, annual performance bonus, medical package) Qualifications Minimum qualifications University graduate in a related field – Business Administration/ Economic/Accounting and Finance studies Experience in the learning space – having worked in collaboration with internal (Genpact) & external (client) stakeholders to manage business process knowledge Passionate to deliver on the learning commitment - be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service Excellent Interpersonal skills - coaching & feedback, mentorship & team management Flexibility to take on multiple tasks, problem solving & critical thinking skills Management of client relationship, including escalation Proactive in identifying potential risks & be able to bring potential solutions – risk management Technical skills – good with MS Excel and PowerPoint Effective presentation skills to be able to present the knowledge health score Preferred Qualifications / Skills Ability to understand financials, key levers and interpret impact on business & recommend actions to be taken Ability to make impactful presentations for clients, BL, employee interactions – Visually appealing & well-articulated Ability to follow up and get relevant info from global stakeholders Anticipate needs arising in short term for leadership and get organized in advance on what may be needed Savvy enough to get info from multiple stakeholders on their own using relationships and influence Shift Day Shift, Sun-Thu Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

- Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

- For more information, visit[removed].

- Follow us on Twitter, Facebook, LinkedIn, and YouTube.

- JobManager Primary LocationEgypt-Cairo Al Salam Axis Egypt - Office Education LevelBachelor's / Graduation / Equivalent Job PostingOct 17, 2019, 12:17:50 PM Unposting DateApr 14, 2020, 6:29:00 PM Master Skills ListOperations Job CategoryFull Time
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