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Job Title: Open Source Support Technical Leader

Introduction At IBM, work is more than a job - it's a calling: To build.

- To design.

- To code.

- To consult.

- To think along with clients and sell.

- To make markets.

- To invent.

- To collaborate.

- Not just to do something better, but to attempt things you've never thought possible.

- Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

- Your Role and Responsibilities At IBM, work is more than a job - it's a calling: To build.

- To design.

- To code.

- To consult.

- To think along with clients and sell.

- To make markets, invent, collaborate and not just to do something better, but to attempt things you've never thought possible.

- To lead in this new era of technology and solve some of the world's most challenging problems.

- Join us in our second wave of what promises to be an incredible journey in helping customers transform their businesses onto open source projects.

- Currently the team works with IBM’s clients driving resolution of technical issues with use and integration of Databases (NoSQL & SQL), Artificial Intelligence, Machine Learning and Big Data community projects in the enterprise.

- Your Role and Responsibilities Act as technical resource and point of escalation for team members.

- Interact with the relevant Open Source Communities on behalf of clients and your interests Engage in identifying and resolving complex problems relating to installation, update, configuration, operations or performance.

- Present knowledge via articles, blogs and remote training.

- Required Professional and Technical Expertise Experience collaborating (support forums, mailing lists or code) with ONE or more of these open source projects: Apache Cassandra, Hadoop, Redis, MongoDB, Machine Learning, PostgreSQL, MariaDB, MySQL, Apache Spark, Galera Cluster, Apache CouchDB, OpenStack Database as a Service (Trove) Eagerness to learn and expand technical competencies regularly Flexible with change Excellent English communication skills Nice to have An understanding of what it takes to migrate from proprietary to Open Source platforms Experience answering questions on a public support forum Cloud integration experience Leadership experience Required Technical and Professional Expertise N/A Preferred Technical and Professional Expertise N/A About Business Unit At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network.

- It's a unique blend of bold new ideas and client-first thinking.

- If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you! Your Life @ IBM What matters to you when you’re looking for your next career challenge? Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge.

- Join us, not to do something better, but to attempt things you never thought possible.

- Impact.

- Inclusion.

- Infinite Experiences.

- Do your best work ever.

- About IBM IBM’s greatest invention is the IBMer.

- We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action.

- IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition.

- Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

- Location Statement For additional information about location requirements, please discuss with the recruiter following submission of your application.

- Being You @ IBM IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer.

- All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

- IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

-
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