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Job Title: Operations Reporting Analyst

The Operations Reporting Analyst will primarily focus on the delivery of data driven insights that help to facilitate improved KPI performance and decision making for the site’s Operations.

- The Operations Reporting Analyst will perform analyses on various operational data sets using relevant statistical methods and presenting useful insights in a manner that can be easily interpreted.

- They will also leverage data products to develop and maintain custom KPI reporting that provides data in an actionable format for Operational use.

- Your role will involve: Analyzing KPI performance data and providing insights into reasons for significant target variances.

- Proactively identifying issues with existing data products and communicating these to the CARE Analytics team in a detailed and timely manner to facilitate faster resolution.

- Partnering with CARE Analytics and other functions to help facilitate the collection and accuracy of data needed for operational reporting.

- Presenting the results of data analysis and recommendations in written and verbal form to site leadership.

- Partnering with Finance to understand and report on the financial impact of historical and future operational decisions.

- Developing custom actionable reports and performance scorecards leveraging available data products, both proactively and in response to site leadership requests Preparing daily/weekly/monthly KPI performance reports and delivering these to the site’s operations in a timely manner.

- Assessing the effectiveness of various operational processes and providing data driven recommendations to drive measurable KPI improvements.

- Analyzing and reporting on customer feedback and partnering with teams cross-functionally to support improvements in the areas identified as most impacting to the customer experience.

- Facilitate the process of gathering data requirements from site leadership and partner with CARE Analytics to ensure data products make these available for custom reporting to be developed.

- Creating ad-hoc reports and analyses for various functions as required Performing any other duties as required In return you will bring: Skills in analyzing and interpreting numerical data, and in reasoning and problem solving through mathematical processes.

- Be proficient in the use of spreadsheets, databases and other applications of technology to facilitate the development of reports.

- Experience using MS SQL is desired.

- Strong written and verbal communication skills to effectively explain and present information gathered from data to site leadership Adept communicator with strong service orientation skills and a genuine commitment to excellence.

- Critical thinking and the capability of generating consistently accurate, useful reports as well as enthusiasm for translating data into actionable insight relevant to company’s objectives.

- Keen attention to detail and time management to deliver high quality work for multiple projects across several client engagements while meeting deadlines.

- General knowledge of the business’s operations, objectives, strategies, process and information flow with the ability to see both the “the big picture” and the minute details.

- The ability to identify, analyze and improve existing business processes to optimize overall performance of the business Proven project management experience is desired Bachelor's degree in a Computer Science or Business-related field with a concentration in statistics (plus)
Send us an email at recruitment@wazayef.online
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*Send us an email at recruitment@wazayef.online


*Subject: Job Link (eg. https://wazayef.online/job/job_title_slug
*Body: Write about yourself
*Attachment: Your CV + Portfolio(If it exists or the job needs)


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