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Job Title: Problem Management Senior Supervisor

Job Details To develop and maintain the problem control process.

- To review the efficiency and effectiveness of the problem control process.

- To produce management information.

- To allocate resources for the support effort.

- To monitor the effectiveness of error control and make recommendations for improving it.

- To review the efficiency and effectiveness of proactive problem management activities.

- To develop and maintain problem and error control systems.

- To represent the team if required on any service reviews that may arise.

- To contribute in identifying processes and procedures and activity plans To develop guidelines for specific work activities for the team & team targets.

- To develop team skills & maturity and establishing good coaching & people management environment to ensure compliance to overall business need.

- To act as a point of escalation when necessary to ensure compliance to organizational KPIs To perform quarterly objective letters and annual performance appraisal for subordinates.

- To set recruitment of Problem Management team members.

- To conduct daily briefing for the team to review highlights.

- Qualifications Essential and Experience B.

- Sc.

- in computer or Communications Engineering At least 4 years relevant experience in the telecommunication industry Good Knowledge in Network elements (Cisco, Huawei ,Juniper) Good Knowledge in networking, routing a, switching and WAN Technologies CCNA is a must MPLS/BGP is a must Qualifications Desirable and Experience PMP is desirable Ability to work under pressure Problem Solving Skills
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*Subject: Job Link (eg. https://wazayef.online/job/job_title_slug
*Body: Write about yourself
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