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Job Title: RSA Channel Operations Analyst

Job Description Summary A Partner facing position that requires the individual to be the key contact for Deal Registrations, On-boarding new partners and Case Management.

- Individual works with RSA Partner Sales staff and internal departments at various levels including field sales.

- Manages and enforces guidelines related to, Channel programs, and standard Channel Rules of Engagement.

- Understanding sales systems and tools.

- Needs to identify situations requiring escalation of unique and/or complex concerns or issues for resolution.

- Principal Duties & Responsibilities Manage Deal Registration, Case management and Partner on-boardingMake necessary outbound calls to Sales and/or Partners to resolve issues, answer questions and help facilitate an ease of doing business - Mostly email basedChannel System Support for internal & external users for Partner Central and MyQuotesChannel System Training for internal & external usersMaintain account profiles on both current and new channel partners Requirements:0-2 Years of working experienceBachelor degree in Business Administration or related fieldsFlexibility working in shifts Fluent in English Proficient in Microsoft Office applicationsStrong customer service skillsStrong sense of urgency, excellent follow-upDetail oriented and proactive, self-motivatedInterpersonal and Conflict resolution skillsEffective written and verbal communications skillsSalesforce and SAP knowledge is a plus Job Family: RSA Job ID: R038441
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*Subject: Job Link (eg. https://wazayef.online/job/job_title_slug
*Body: Write about yourself
*Attachment: Your CV + Portfolio(If it exists or the job needs)


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