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Job Title: Senior CALL Lab Supervisor II, English Language Instruction Department

Reports to: Executive Assistant to Chair Purpose: Administering the English Language Instruction (ELI) servers, installing the English Language Instruction computer-assisted language learning labs and overseeing computer hardware and software.

- Researching and implementing any new IT technology for the department.

- Principal Accountabilities: Supervising English Language Instruction computer-assisted language learning labs to ensure that the equipment is kept in good working order Installing, maintaining, administering, monitoring, upgrading, diagnosing, and troubleshooting English Language Instruction servers and users of software and hardware Ensuring the provision of necessary lab supplies Updating the inventory of computer-assisted language learning labs, equipment: hardware, software and manual Establishing and overseeing usage calendar and policies Following up outside vendors’ installation/repairs Developing and managing designated computer security systems, password, and file protection protocol and advising the department regarding security problems Assisting users by providing technical training in the use of system hardware and software Controlling unauthorized users of computers Develop security systems for physical and technical unauthorized use of data, software and hardware Preparing for testing sessions in computer-assisted language learning labs for the Academic English for Graduates Program in cooperation with faculty members Following up on the exam rules when the computer-assisted language learning labs are used as testing rooms Managing the department’s testing software used in ELI exam sessions, to control unauthorized use of exams materials softcopies and students' answers on the English Language Instruction Server in the Academic English for Graduates Program Analyzing and explaining complex IT technical information as needed Making recommendations for software/hardware upgrading Responsible for locking the computer-assisted language learning labs at night Providing support to other Academy of Liberal Arts departments (Arabic Language Instruction and Rhetoric and Composition) when needed Other tasks as required Requirements: Minimum Education Requirement: University degree preferably in computer science or related field Cisco Certified Network Administrator Experience: Minimum of two years of experience Skills: All Microsoft Operating Systems Packages Microsoft Windows for PC Microsoft Windows for Server and Domain All Mac OSs Network and security All computer-assisted language learning labs software All documents processing packages (Microsoft and Mac) Publishing software (Adobe InDesign and Microsoft Publisher) Very good communication/interpersonal skills This Position is open until January 14, 2020 Placement is based on the candidate’s experience and skills.

- Only candidates who make it to the shortlist will be contacted.

- If interested, please send an updated and detailed resume to [removed] stating “Senior CALL Lab Supervisor II - ELI” in the subject line.

- “We thank all individuals who have expressed interest in working at The American University in Cairo.

- "
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