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Job Title: Social Media Executive

Department Aman for Electronic Payments Location 6 October Job Description JobDescription: Moderate social media pages, and merchant’s communitiesin private groups.

- Communicate with industry professionals and influencersvia social media to create a strong network Service community admin accounts, processing emails and complaints,escalating when necessary.

- Produce reports on relevant moderation statistics, issuesand outcomes.

- Monitor all industry and company information and news toanticipate potential issues.

- Work with customer service to ensure all inquiries arehandled in a timely and appropriate manner.

- Respond to customers regarding their Social Mediamessages in order to improve their experience.

- Proactively identify sales leads and educate in-marketcustomers on product functionality and service Manage existing online cases, completing follow-ups andachieving operational metrics Investigate and resolve issues that are reported onsocial media such as requests for account support and reports of potentiallyabusive content.

- Requirements: Have 1-2 years’ experience, preferably in customer care/social media monitoring.

- Faculty of Commercegraduate or any related filed, preferablegrade at university to be excellent or very good.

- Needs to be energetic, positive, proactive and analyticalto come up with solutions to fix problems from their root and reducecomplaints.

- Working Days from 10AM to 10PM: During office hours: shallget back to the page every hour Out of office hours: shallget back to the page every 3 hours Weekends from 10AM to 10PM: Shall get back to the pageevery 4 hours
Send us an email at recruitment@wazayef.online
*Subject: Job Link (eg. https://wazayef.online/job/job_title_slug
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*Send us an email at recruitment@wazayef.online


*Subject: Job Link (eg. https://wazayef.online/job/job_title_slug
*Body: Write about yourself
*Attachment: Your CV + Portfolio(If it exists or the job needs)


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